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| Terms of Website use and Disclaimer |
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE (THIS "SITE").
By using this Site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. OAKHOUSE FOODS LTD reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations or updates on subsequent visits.
Payment
OAKHOUSE FOODS LTD accepts visa and master credit and switch debit cards and uses a secure payment system.
Prices and Ordering
The placing of a product on this site is an invitation to accept offers for products and is not an offer to sell at this listed price. All orders for products are offers to purchase and are subject to acceptance by OAKHOUSE FOODS LTD. Acceptance takes place when OAKHOUSE FOODS LTD sends you confirmation by email to this effect, regardless of whether you receive it or not, but only on the condition that OAKHOUSE FOODS LTD may subsequently not be able to ship the items, or may decide on reasonable grounds not to do so. Such reasons may include (but are not limited to) safety concerns, product availability, or for the reason that the product ordered has been listed for sale at an incorrect price due to typographical error or other error in pricing information. In any event, please check the details in our confirmation email on receipt and notify us immediately if any amendments need to be made. Price and availability information is subject to change without notice.
OAKHOUSE FOODS LTD reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further and better information to enable it to evaluate and/or process the order.
Delivery
All orders are delivered via a Oakhouse Foods approved distributor on a date arranged with you by the distributor. We advise you to ensure somebody be present at the delivery address. Goods will not be left at the delivery address if there is no one to receive them. As soon as the goods are delivered they become your responsibility. Without prejudice to the statutory rights afforded to consumers under English law, OAKHOUSE FOODS LTD accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within 7 days of order placement that products will not be shipped as ordered.
In such cases, OAKHOUSE FOODS LTD will not process any payment or will immediately refund any payment made in full.
Taxes
Items purchased may be subject to VAT at the standard prevailing rate.
Title and Risk
We retain ownership of any products ordered until we have received full payment for such products.
Returns
You must notify us of any shortages, damages, defect in quality or conditions of the product or failure of the product to correspond with the specification within a reasonable period of time. We would normally expect to receive such response within three (3) days of the date of delivery. Failure to notify us within the reasonable time period will result in the loss of your right to reject the goods and your right to have the defects remedied subject to our absolute discretion. Your statutory rights are not affected.
Returns Procedure
It is essential that your order be returned in the original packaging (without the food item) together with a brief description on the nature of the complaint returned to the delivering distributor. All labels must still be in place. Any return not complying with these terms may be rejected.
Returns Address
If for any reason you cannot return the items to your delivery distributor you may return the packaging to : Please mark the package as follows:
RETURNS DEPARTMENT, Oakhouse Foods Ltd, Unit 1 Challeymead Business Park , Bradford Road , Melksham, Wiltshire SN12 8BU.
Typographical and Pricing Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, OAKHOUSE FOODS LTD shall have the right without any liability whatsoever to refuse or cancel any orders placed for product listed at the incorrect price. OAKHOUSE FOODS LTD shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order has been cancelled, OAKHOUSE FOODS LTD shall issue a credit to your credit card account in the amount of the incorrect price.
Best Before Dates for Products Supplied by OAKHOUSE FOODS LTD
Products are not supplied on a trial basis. All food items have a BEST BEFORE DATE clearly marked either on the food item label or food item outer packaging. All products are supplied with a minimum of 1 months Best Before.
Disclaimers and Limitation to OAKHOUSE FOODS LTD Liability for the Site
OAKHOUSE FOODS LTD provides the Site and its contents ‘as seen’ and makes no representations or warranties, either express or implied, of any kind with respect to the Site, its operation, content, information, or materials. In addition, OAKHOUSE FOODS LTD does not warrant that the information accessible via this Site is accurate, complete or current. OAKHOUSE FOODS LTD disclaims all warranties, express or implied, of any kind with respect to the Site or its use, including but not limited to satisfactory quality and fitness for a particular purpose. You agree that OAKHOUSE FOODS LTD, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation, direct, indirect, compensatory, special, incidental, punitive and consequential.
We are not liable for the supply of any third party products and the terms and conditions of the supply of third party products are subject to the relevant suppliers’ terms and conditions. Goods that are supplied directly from third party sites are clearly marked accordingly on the website and OAKHOUSE FOODS LTD merely act as agents for such third parties in supplying their goods.
Any third party goods purchased over the Site are at all times subject to the warranty provided with such goods in relation to which we have no liability to you.
Our liability to you is at all times limited to the cost of the products supplied and does not at any time include any indirect loss or loss of profit.
Governing Law
Any contract made between you and OAKHOUSE FOODS LTD is deemed to have been concluded in England and will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales and you and OAKHOUSE FOODS LTD irrevocably submit to the non-exclusive jurisdiction of England and Wales.
External Sites
This Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). OAKHOUSE FOODS LTD is not responsible for the availability of, or the content located on or through any external site, nor for any transactions between you and such sites (including as to 'personal data', confidential information, or purchases of goods or services). [You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions].
Copyright
All rights in the site design, text, graphics and other content, interfaces and the selection and arrangements thereof, underlying source code, software (including applets) and all other material on this Site belong to OAKHOUSE FOODS LTD or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this Site for the sole purpose of placing an order with OAKHOUSE FOODS LTD. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution or republication, without prior written permission of OAKHOUSE FOODS LTD is strictly prohibited.
You acknowledge that you have no rights in respect of any of the Intellectual Property (including but not limited to any means any copyright works, inventions, domain names, patents, web-rights, online rights, registered design, trademark, confidential information, know-how, show-how or other industrial or intellectual property right registered or unregistered) of OAKHOUSE FOODS LTD in respect of any of OAKHOUSE FOODS LTD products or those of its suppliers (collectively the 'Products'). You agree not to reproduce or cause to have reproduced any of OAKHOUSE FOODS LTD Products or designs.
Trademarks
All trademarks, service marks and trade names (collectively the "Marks") are proprietary to OAKHOUSE FOODS LTD or other respective owners that have granted OAKHOUSE FOODS LTD the right and license to use such marks.
Security
OAKHOUSE FOODS LTD offers secure credit card ordering which means that you can pay with your credit card with total peace of mind about safety and security. The use of email or other communication methods may not be secure and we recommend against sending information otherwise than directly through our Site. If you choose to send credit card information otherwise than directly through our website, this is done at your risk and you shall bear any and all losses which you incur as a result and in no event shall any such losses in whole or in part be borne by OAKHOUSE FOODS LTD. If you are using a public computer, you must sign out when you have finished shopping.
Privacy
At OAKHOUSE FOODS LTD we are committed to protecting your privacy. We use the information we collect about you to process the orders you submit to us and to provide you with a more personal shopping experience.
Force Majeure
Our performance of any part of a contract with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control or owing to inability and time to procure materials, labour or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances time is not of the essence of the contract.
Our Company Details
OAKHOUSE FOODS LTD, Unit 1 Challeymead Business Park, Bradford Road, Melksham, Wiltshire SN12 8BU.
Registered office address: Spinney Hill House, Sharnbrook Road, Souldrop, Bedfordshire. MK44 1EX Reg No: 4226390
PRIVACY POLICY
OAKHOUSE FOODS LTD (OAKHOUSE FOODS LTD.co.uk) TAKES YOUR PRIVACY SERIOUSLY. Please read the following to learn more about our Privacy Policy.
The OAKHOUSE FOODS LTD site is committed to your privacy and security and want to provide you with the best online experience. To that end we want you to understand what kinds of information we gather, how this information is used and safeguarded, and how you can control its use. It is important for you to know that OAKHOUSE FOODS LTD will never sell, trade or rent your personal information to others without your consent.
This privacy policy covers the following areas:
• What information is collected from me?
• How is my information collected and used?
• Cookies
• Solicited information
• Automatically collected information
• What choices do I have over the use of my information?
• How do I opt-out?
• The scope of this Privacy Policy - outside links
• Contacting us
What information is collected from me?
The kinds of information that we collect from you will vary according to your use of our websites. It is possible to browse our site without submitting any personal information at all. However , if you choose to take advantage of some of our mailing list services you may be asked to provide information such as your real name and email address. In addition, for e-commerce transactions, phone number, address, post code and your credit card information.
In addition to the information that you choose to submit, our systems are set up to gather certain anonymous data to help us better understand how our sites are being used and how we can improve them. This automatically gathered data includes your computer's IP (Internet Protocol) address, statistics about how visitors navigate through our sites and information provided through the use of 'cookies' - see below.
How is my information collected and used?
The use of your information depends on the context in which it was collected.
Cookies
These are small files that we send to and store on your computer so that we may recognise it as a unique machine the next time you visit our site. There are THREE reasons for doing this:
• To keep track of your information for your convenience
• To help us to optimise your online experience by altering our content depending on your particular needs or browsing patterns
• To help us to understand the size of our audience and their traffic patterns within our site.
Solicited information
From time to time you may see competitions, surveys and other features on our web site that ask you to provide us with information. When you choose to respond to these requests, the information that you submit will be used for the reason stated. You will always have the opportunity to opt out of responding to these requests.
Automatically gathered data
The information gathered automatically by our system, such as your computer's IP address, the kind of browser you are using and a record of your navigation through our sites - may be used by OAKHOUSE FOODS LTD so that we can understand how to make our sites convenient and useful to our audience.
What choices do I have regarding the use of my information?
This Privacy Policy is intended to help you to understand how any information that you share with us might be used. If you feel concerned about any of these uses, you might elect not to participate in certain services, features or products that we offer. We will never collect any personal information about you without your knowledge, so the decision whether or not to share this information is entirely up to you.
How do I opt-out?
You have the ability to terminate e-mail correspondence from us at any time. You will either be given the chance to opt-in to direct mailing when you disclose your e-mail address to us, or you can simply reply to our e-mail, typing 'remove' in the subject line.
If you feel concerned about the cookies that are sent between our computers and yours, you may, through your Web browser, either choose to reject them automatically, or have your computer prompt you before accepting them. Please note, however, that some of our features and services depend on the use of cookies. Therefore, you will be unable to take advantage of those features if you choose not to accept cookies.
Scope of this Privacy Policy - outside links
This Privacy Policy only applies to Web sites owned and operated by OAKHOUSE FOODS LTD. Our pages contain links to sites outside our control. Please be aware that these sites may collect information about you and operate according to their own privacy policies which may differ from this Privacy Policy. Remember that once you leave our sites, any information you submit is outside of our control.
Contacting us
If you have any concerns about our Privacy Policy, contact us at: Oakhouse Foods Ltd, Unit 1 Challeymead Business Park, Bradford Road, Melksham, Wiltshire SN12 8BU. Email: help@oakhousefoods.co.uk
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